Oak Leaf Kids Academy in Rowlett, Texas

Since they keep deleting my review, I'm posting it over again. As many times as you (the owners) delete it, I will just keep putting it back up. The reason being that PARENTS HAVE THE RIGHT TO KNOW AND DESERVE TO KNOW THE TRUTH ABOUT YOUR FACILITY!

My daughter started here over 4 years ago and I had a very pleasant experience until this last year or so. I knew the place had gone down hill after the new owners took over, but I was unaware of just how badly. The staff there is completely negligent and can't be bothered with properly taking care of the children they're suppose to be supervising. The staff keeps quitting and they seem to keep hiring younger and younger employees that talk rudely to the children. I've heard and seen the staff yell at kids and tell them to shut up. I've walked in on teachers allowing the kids to use YouTube and watch inappropriate videos such as The Muffin Song, for example. This last month or so my daughter kept telling me about so many things that were going on there and how the teachers don't care. Some were happening to her and some to other children. Children would physically and verbally bully other kids and staff would not intervene. This happened to my daughter and she had to physically defend herself more than once. I would address my concerns with Mrs. Beverly, the director, and I didn't feel heard or satisfied that my complaint would be thoroughly looked into. The last straw for me was another child making sexual comments towards my daughter and another young girl. Then a few days later I was alerted that breakfast was not being provided to my child before being taken to school and that the daycare has forgotten to pick her up from school more than once, which they did not inform me of. When I addressed this with the office I knew nothing would come of my complaint and I made the decision then to begin looking for another daycare and remove my daughter from a place I no longer felt was safe.

While I was in the process of finding another daycare I went onto the Texas Health and Human Services website and looked into Oak Leaf. I was shocked to find out that since the new owners have taken over they've had 69 violations since 10/25/2017 and as recent as a few months ago! Everything from hiring employees without completing background checks, not providing water to children, one staff member actually hit a child, unsupervised children outside, staff not aware of how many kids they have in their classrooms, releasing a child to an adult without verifying their ID to see if they were approved to do so which the person was not authorized to do, a child outside with no clothing and unsupervised, leaving cleaning chemicals in places easily accessible to the kids, staff allowing kids to physically fight, and so many more! It's all there on the Texas Health and Human Services website. So, if you don't take my word for it, look it up for yourself and see it with your own eyes. This is place is unsuitable to care for children. DO NOT trust them with your precious babies. When the owner found out I was transferring my daughter she actually called me to ask why. I explained to her everything I was concerned about and brought up everything I'm writing in this review. She tried to justify all the violations and made statements like "it's not what it looks like" and "it didn't happen the way the state inspectors wrote in their reports". To me, that is unacceptable to try to shift blame and not accept responsibility for the things that are clearly going on in their facility. The only positive thing left there is Mrs. Cheryl. She's just as great as she was when my daughter started there in 2015.

http://www.dfps.state.tx.us/Child_Care/Search_Texas_Child_Care/CCLNET/Source/Provider/ppComplianceHistory.aspx?fid=1293228&tab=2